Privacy Policy

Privacy Policy LUGBEE

LugBee’s Privacy Policy is concluded to highlight privacy concerns regarding the use of the LugBee Website & Mobile App. All the users must adhere to its policies and agreements before using any services enlisted. This Policy applies to all of the services offered by the LugBee Website & Mobile App. If you have any queries regarding this Policy, please contact us prior to using our services.

This privacy policy has been combined to enable users to attain information concerning the use of their ‘Personally Identifiable Information’ (PII) on virtual channels. The PII can be used on its own or with other information to recognize, contact, or locate a single person or to identify an individual in context. Kindly read our privacy policy carefully to understand how we gather, use, protect, or otherwise handle your Personally Identifiable Information following our website.

In this Policy, the words and phrases shall have the meaning given in the Terms and Conditions:

1. User Information

While extending the complete range of services on the LugBee website and mobile app, the interface might collect certain information, including:

1.1 Registration Details

When the user registers with the LugBee website & mobile app, the user submits Registration Details;

1.2 Cookies

When the user visits the LugBee website & mobile app, our platforms send one or more cookies to the computer, which is used to access the LugBee website & mobile app. Cookies are used to enhance the user’s experience and interaction with the Website ( & Mobile App by storing User preferences and tracking user trends. For your information, it is possible to disable cookies by adjusting your browser. However, it will reduce the services available to you.

1.3 Automatic Information Collection

When you access the LugBee website & mobile app, the servers record information that your browser automatically sends whenever you visit any LugBee website & Mobile App. These may include your Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

1.4 Communications

When any communication, of any form, electronic or non-electronic, is sent to our Website & Mobile App, it may retain these communications to keep an accurate history of all correspondence, which will help the LugBee Website & Mobile App provide the user with a complete and thorough service.

1.5 Messages

The LugBee Website & Mobile App occasionally monitor messages sent between users for training and monitoring purposes and/or if an investigation is required into reported behaviour that contravenes LugBee and/or booking terms and conditions.

1.6 Associated Sites

The LugBee Website & Mobile App may, from time to time, use its services in connection with other websites. Personal information provided to those sites may be sent to our LugBee website & Mobile App to deliver the best service possible. Any information gathered in this way is processed following this Policy.

2. The User’s Choice

When a user registers for the service, she/he provides her/his Registration Details (as defined in the Terms and Conditions). Suppose LugBee Website & Mobile App intends to use the Registration Details in a manner different than the purpose for which it was collected. In that case, the LUGBEE Website & Mobile App will seek the user’s prior permission. Such permission may be declined; in that case, our Website & Mobile App may not be able to provide those services to you.

3. Personal Information

The LugBee Website & Mobile App will only share personal information with a third party in the following instances:

3.1 – Our Website & Mobile App has the user’s permission. The Website & Mobile App requires that the user opt-in to share any sensitive personal information, as stated in this Policy at clause 2.

3.2 – The LugBee Website & Mobile App has a good faith belief that access, use, preserve, or disclose reasonably necessary information.

3.2.1 – Satisfy any applicable law, regulation, legal process, or enforceable governmental request, enforce applicable Terms and Conditions, including investigation of potential violations thereof.

3.2.2 – Detect, prevent, or otherwise address fraud, security or technical issues, or

3.2.3 – Protect against imminent harm to the rights, property, or safety of the LugBee Website & Mobile App, including users or the public as required or permitted by law.

3.3 – If the LugBee Website & Mobile App becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, the Website & Mobile App will provide notice if personal information is to be transferred and subject to a privacy policy different to this Policy.

3.4 – Our Website & Mobile App may share certain pieces of information with third parties in an aggregated manner that does not serve to identify individuals, for example, the number of users who searched for a particular area or how many users clicked on a listing or sponsored link.

4. Protection of Your Personal Information

LugBee does not apply the vulnerability scanning practices as per the PCI standards. We deploy Malware Scanning regularly. We secure your personal information through secure networks and can be used by a limited authorized member having special authorization access to the system. LugBee ensures your personal information is completely secured and away from the threat. Besides, we deploy SSL encryption technology to secure payment related information like credit card details. The implementation of numerous security measures further makes all the processes like order placing, submission, and other activities on the website and app completely secure. Users can rest assured of the safety and privacy of their information. The transactions are processed via a gateway and are not secured on the LugBee servers.

5. User’s Rights of Their Personal Information

5.1 Where enabled by law, you may have the right to gain a copy of Personal Data that we hold about you. Before responding to your request, LugBee may ask you to:

(i) Validate your identity and

(ii) Share further details so we can better respond to your request. We will strive to respond within an appropriate timeframe and, in any event, within any timeframe required by law. If you want to exercise this right, please contact us using the contact details provided in the last section.

5.2 – As a user of our Platforms, you can access the Personal Data we hold about you via your account to correct, modify, or eliminate incorrect information. You are also eligible to update or delete your Personal Data by contacting us using the contact details given in the last section.

Please note that we may retain certain information about you as required by law or for legitimate purposes in some cases. For instance, if we believe you have committed fraud or violated our Terms and Conditions, we may want to keep some of your information to avoid that you circumvent the rules applicable to our platforms.

5.3 – You have the right to view and remove the data that you enter into our Website and Mobile Application actively and consciously to access and use our services and the data produced by your activity while using these services. We emphasize that this right does not extend to data collected and processed under any other legal framework outside of the contractual agreement’s scope.

This (legal) right may be exercised at any time, and notably when your account is closed on the site, to retrieve and conserve your personal data. Consequently, we will send you your personal data in the format we deem suitable, in an open, industry-standard, commonly used, machine-readable format.

5.4 – Please be informed that you also have the right to have your case reviewed by an appropriate controlling authority in your place of work or the location in which you believe your rights have been infringed or if you consider that the processing of your personal data has been violated under the conditions of this agreement.

Users can make this claim without prejudice to any other claims or cases brought before the administrative or judicial courts. You have the right to take legal action (administrative or judicial) if you consider that your data (as defined in this agreement) was processed contrary to regulatory texts.

You also have the right to make a complaint to the relevant data protection supervisory authority or seek a remedy through the courts if you believe that your rights have been breached.

5.5 – You have the right to restrict the processing of your personal data in the following cases:

I. During the verification process, if you determine that your personal data is incorrect,
II. If you find that your data is being processed illegally, and you wish to bound the processing of your data rather than delete it,
III. In case we do not require your personal data, but you would like to retain it, as is your right.
IV. During a period of verification of legitimate cause, during which you may oppose the processing of your personal data.

6. Fair Information Practices

We deploy Fair Information Practices to ensure the ethical framework of our privacy policy. We adhere to all the required laws and regulations to ensure the absolute privacy of our users. Our practices comply with international standards and hence protect our users’ personal information.

7. Changes to the Policy

The LUGBEE Website & Mobile App may amend the Policy from time to time. If we make any material changes to the Policy, users will be informed by a potential message on our interface.

8. Contact Us

Suppose at any time you want to connect with us and share your views about our privacy practices or make any inquiry relating to your Personal Data. In that case, you can do so by sending an email to or by contacting us at (+91 9119119186). Our professionals are ready to help you with all of your concerns.